We collect personal information to provide our services, process reservations, personalize your experience, and comply with legal obligations. This information may be provided by you or gathered automatically when you interact with our website and services.

1.1 Methods of Collecting Personal Information

We collect personal information that you provide directly to us, either verbally or through our website, booking platforms, and interactions with our team. This may occur when you:

• Reserving a stay or making a purchase.
• Browsing our website, applications, or transactional platforms.
• Engaging in phone or email communication with our reception or various facilities (restaurant, bistro, Spa).
• Visiting Manoir Hovey, participating in specific activities, renting equipment, or attending an event associated with Manoir Hovey.
• Navigating our website using login tokens, commonly known as "cookies."
• Completing surveys, studies, or contest entry forms.
• Subscribing to Manoir Hovey's email communications, such as newsletters.
• Initiating contact with us to submit feedback, ask questions, file complaints, or report incidents within one of our establishments.
• Applying for employment within our organization.

We may also collect limited technical information (e.g., IP address, browser type, device details) to ensure security and optimize your browsing experience.

1.2 Categories of Personal Information

At Manoir Hovey, we collect the following types of personal information and use them only for purposes you would expect:

• Identification Information

Name, email and postal address, phone number.

We use this information to confirm and manage your reservations, provide essential updates about your stay, and follow up after your visit to request feedback. We may also use it to communicate about services you have purchased and to conduct analyses and statistics that help us improve our offerings and guest experience.

• Payment Information

 Billing information and credit or debit card data

 This is used exclusively to process secure payments in compliance with industry standards (PCI DSS).

• Preferences and Interactions

 Reservation history, communication preferences, and survey responses.

 We use these details to understand your preferences, tailor our services, personalize your experience, and refine our communications. This helps us better meet your needs and continuously.

•  Sensitive Information

We may collect information about health or dietary restrictions (e.g., for spa treatments or dining requests) only with your explicit consent, and we use it exclusively to provide the requested services

• Website Usage Data

 IP address, cookies, browsing history, language settings, device type, operating system, and browser details

We collect this information to ensure the proper functioning of our website, enhance security, store your preferences, and measure the effectiveness of our online communications. This also helps us deliver relevant content and improve your browsing experience.

•  Inquiries and Complaints 

Information you share when contacting us with questions, feedback, or concerns.

We use this to respond promptly, address your requests, and ensure a high level of service.

• Employment applications 

CV, cover letter, and related personal details.

This information is used only to review and manage your application.

• Children's Privacy 

Our services are not directed to individuals under the age of 14, and we do not knowingly collect personal information from minors.

1.3 Consent and Legal Basis

We collect and use your personal information with your consent or where permitted by law. Processing may be necessary:

• To perform a contract (e.g., confirm a reservation)

• To comply with legal obligations (e.g., tax and regulatory requirements)

• For legitimate business purposes (e.g., improving services, ensuring security)

You may withdraw consent at any time, subject to legal or contractual restrictions. However, refusing certain essential data may limit our ability to provide services.

For marketing emails and newsletters, you can unsubscribe at any time by using the link in our communications or by contacting us directly.

1.4 Management of Your Preferences

If you wish to update your personal information, modify, or delete certain data that we have collected, you can get in touch with Manoir Hovey by sending us an email at the following address: .

1.5 Access to Your Personal Information

You have the right to access the personal information we hold about you and to request corrections or deletion, subject to legal or contractual requirements. To exercise these rights, please contact our Privacy Officer at .

Within Manoir Hovey, access to your personal information is strictly limited to authorized employees who need it to fulfill their duties. We also maintain strict security protocols and provide regular staff training to protect your information and ensure confidentiality.

At Manoir Hovey, we place significant importance on respecting your privacy. This Policy explains how we use cookies and similar technologies on our website, why we use them, and how you can manage your preferences.

We also provide a cookie customization tool that allows you to make an informed choice regarding which cookies you consent to. You can modify or withdraw your consent at any time.

2.1 Definition of a Cookie

Cookies are small text files that your browser stores on your device (computer, tablet, or smartphone) when you visit our website. They facilitate communication between your device and our servers, and in some cases, with third-party systems.

Cookies serve essential purposes, such as:

• Ensuring the proper functioning of our website
• Remembering your preferences (e.g., language and region)
• Improving navigation and user experience
• Personalizing content and offers based on your interests

We may also use tracking pixels, which are tiny transparent images embedded in certain pages or emails, to measure engagement and the effectiveness of our communication. 

2.2 Collection and Use of Cookie Information

At Manoir Hovey, we use cookies to enhance your online experience. These technologies allow us to gather information about how you interact with our website, your browsing preferences, and your device settings. This enables us to personalize your visit, ensure access to all content, and deliver a seamless user experience.In addition, this data helps us better understand your interests so we can provide relevant content, including on third-party digital platforms.

Cookies can collect the following data:

• Your IP address (a unique number assigned to your device when online)
• Browser type and operating system
• Interactions with digital advertisements
• Date and time of your visit
• Pages viewed and time spent on each page
• Actions taken on these pages (such as scrolling and clicks)
• The source of your visit (e.g., search engine, online advertisement, social media, or email)

Please note: The information collected through cookies does not allow us to directly identify you.

2.3 Categories of Cookies

Manoir Hovey uses tracking tools categorized into three types: Functional, Performance, and Advertising cookies. These may be managed by us or by trusted third parties, which can change as our digital services evolve. For details, please refer to the list of providers below and their privacy policies.

You can manage or withdraw your consent for non-essential cookies (Performance and Advertising) at any time through our cookie settings tool. Refusing these cookies may affect certain features, such as videos or booking tools. We also use tracking pixels—small, invisible images on some pages and emails—to measure engagement and campaign performance. Unlike cookies, pixels are hosted on third-party servers and do not identify you directly.

Cookies are stored for a maximum of 13 months, and analytics data for no longer than 25 months, in compliance with GDPR and CNIL guidelines.

Functional Cookies (Necessary)

Functional cookies are necessary for the proper functioning of our website and cannot be disabled through our cookie management tool. They allow us to:

• Display content in your preferred language
• Maintain a high level of security during your transactions
• Manage reservations for stays, activities, and services
• Ensure smooth navigation by distributing server load for optimal speed

Legal basis: These cookies are strictly necessary to provide our services and do not require consent.

Performance Cookies

Performance cookies help us understand how visitors interact with our website so we can improve navigation, optimize content, and enhance your experience. They allow us to:

• Analyze user paths and browsing trends
• Identify and improve the most frequently visited pages
• Assess site usage and implement enhancements

Third-party provider:

• Google Analytics – analyzes navigation and performance. Privacy Policy

Legal basis: These cookies are only used with your consent.

Advertising Cookies

Advertising cookies enable us to present you with relevant offers and measure the effectiveness of our marketing campaigns. They help us:

• Display personalized content on external digital platforms
• Monitor and improve the performance of our advertising efforts

Third-party providers:

• Meta (Facebook, Instagram) – personalized ads and performance tracking. Privacy Policy
• Google Ads – personalized advertising and campaign analytics. Privacy Policy

Legal basis: These cookies are only used with your consent.

2.4. Managing Your Cookies

You can manage or withdraw your consent for non-essential cookies (Performance and Advertising) at any time using our cookie settings tool, accessible on our website.

You may also configure your browser to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of our site, including access to videos, booking tools, and personalized content.

At Manoir Hovey, we respect the confidentiality of your personal information. We only share it when necessary to provide our services, comply with legal obligations, or protect our legitimate interests, in accordance with applicable privacy laws.

3.1 Communication to Suppliers and Partners of Manoir Hovey

We may share your personal information with trusted service providers and partners who assist us in delivering our services. These providers are contractually bound to maintain the confidentiality of your information and use it only for the purposes outlined in this Policy.

For instance, Manoir Hovey may share your personal information with the following types of suppliers:

• Service providers for call and reservation processing.
• Service providers for payment processing.
• Service providers for the management of communications, emails, and cookies.
• Service providers to meet our marketing needs.
• Service providers for in-house activities.
• Providers for conducting satisfaction surveys and other studies.
• Information technology service and product providers.
• Cloud services, web hosting, and data processing.
• Legal services.
• Software providers for talent acquisition.
• Service providers for customer relationship management (handling complaints, feedback, or inquiries).

Legal Basis: Such sharing is necessary to perform our contractual obligations, provide our services, or comply with applicable laws. 

3.2 Communication to Authorities and Competent Organizations

In certain specific situations, we at Manoir Hovey may be required to share your personal information without your consent, including in the following cases:

• With regulatory authorities, ministries, or government agencies requesting such information under the powers granted to them by law or when such information is necessary for law enforcement purposes.
• With law enforcement agencies if this information is necessary for an ongoing investigation or if it is subject to a search warrant or disclosure order.
• To the extent provided or required by law, in accordance with the Act respecting access to documents held by public bodies and the protection of personal information.

3.3 Communications Outside of Quebec

Some of your personal information may be transferred or stored outside of Quebec by Manoir Hovey or by an entity to whom we entrust the collection, use, disclosure, or retention of such information. In such cases, we take measures to ensure that your personal information receives adequate protection, in accordance with generally recognized principles of personal information protection deemed reasonable under the circumstances.

3.4 Automated Decision-Making

We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once this period ends, we securely destroy or anonymize your data in accordance with industry best practices.

At Manoir Hovey, we take responsibility for preserving the confidentiality of your personal information. We implement rigorous security measures to ensure the protection of all data that we collect, use, share, store, and dispose of.

Manoir Hovey has implemented the following protection measures:

• Physical Protection Measures: Surveillance cameras, 24/7 front desk personnel, access cards for our offices and facilities, file cabinet locks, alarm system.
• Computer Security Measures: Securing all computer components (workstations, servers, network, etc.) following industry best practices, password protection on all workstations for access to any information, locally and remotely, multi-factor authentication, access management, monitoring, and control for the prevention and detection of suspicious activities.
• Employee-Related Protection Measures: Code of ethics and professional conduct, cybersecurity guide, mandatory training and awareness activities, incident management processes for privacy and security.

If a confidentiality incident occurs that poses a risk of serious harm, Manoir Hovey will notify the Commission d’accès à l’information du Québec and any affected individuals, as required by law.

In accordance with applicable privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Withdraw your consent for processing, including marketing communications and profiling
• Request portability of your data, where applicable
   

To exercise these rights or update your personal information, contact our Privacy Officer:

Privacy Officer
Jason Stafford
Managing Director, Manoir Hovey
575 Rue Hovey, North Hatley
Québec, J0B 2C0, Canada
Email:

At Manoir Hovey, we are committed to continuously improving the quality of our services, and we greatly value feedback and complaints from our customers. If you wish to file a complaint regarding the protection of your personal information, we invite you to contact us at the following email address:

If you have any questions regarding our Policy or practices related to the processing of personal information, please do not hesitate to contact us via email or postal mail at the following address:

Manoir Hovey
575 Rue Hovey, North Hatley
Québec, J0B 2C0, Canada

If you are not satisfied with our response, you may also contact the Commission d’accès à l’information du Québec or another applicable authority.

At Manoir Hovey, we reserve the right to modify our Policy at any time, if necessary, to reflect significant changes in our internal and external environment. We are committed to informing you in advance of any important modifications. Changes will take effect from the updated date indicated below. We encourage you to regularly review our Policy to ensure that you have the most up-to-date version.

Last Policy Update: August 6th, 2025.