Privacy Policy
This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By browsing on the Manoir Hovey website, you agree to the use of your personal information in accordance with the terms outlined in this personal information protection policy.
1. Collection and Use of Personal Information
When you visit our website, we automatically collect certain information such as your IP address, the type of browser you're using, the pages you visit, and the duration of your visit. We use this information to improve our website and provide a personalized user experience. We may also collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and other necessary information to provide the requested services, such as hotel room reservations.
1.1 Methods of Collecting Personal Information
Personal information gathered by Manoir Hovey is directly provided by individuals, either verbally or through the completion of blank fields on various web pages or different forms. This occurs notably when:
- Reserving a stay or making a purchase.
- Browsing our website, applications, or transactional platforms.
- Engaging in phone or email communication with our reception or various facilities (restaurant, bistro, Spa).
- Visiting Manoir Hovey, participating in specific activities, renting equipment, or attending an event associated with Manoir Hovey.
- Navigating our website using login tokens, commonly known as "cookies."
- Completing surveys, studies, or contest entry forms.
- Subscribing to Manoir Hovey's email communications, such as newsletters.
- Initiating contact with us to submit feedback, ask questions, file complaints, or report incidents within one of our establishments.
- Applying for employment within our organization.
1.2 Consent
The gathering of specific personal information at Manoir Hovey is contingent upon obtaining explicit consents. Our commitment is exemplified by utilizing personal data only to the extent necessary and exclusively for the purposes for which it was initially obtained. In cases where we intend to employ your personal information for purposes beyond those delineated in our policy, prior consent must be sought from you.
Should you decide to decline or retract your consent for the collection, utilization, or sharing of your personal data, Manoir Hovey will give you pertinent information elucidating the repercussions of this action. It is important to note, however, that if you decline the collection of certain vital personal information, such as your contact details, Manoir Hovey may find itself unable to furnish the products or services you have requested.
1.3 Management of Your Preferences
If you wish to update your personal information, modify, or delete certain data that we have collected, you can get in touch with Manoir Hovey. You have the option to do so by contacting our reception desk or by sending us an email at the following address: .
1.4 Categories of Personal Information
- Identification Information
Name, email and postal address, phone number.
We collect your information to efficiently serve you by providing the products and services you have requested. Additionally, we use this data to keep you informed of crucial details related to your reservation or service requests. After your visit or use of our services, we also seek your feedback through surveys to evaluate your level of satisfaction and enhance your overall customer experience. We maintain ongoing communication regarding the products and services you have acquired. Lastly, we use this data for studies, analyses, and statistics aimed at improving our services and better meeting your needs.
- Payment Information
Billing data and credit or debit card information.
We collect your information to facilitate the payment for the required product or service.
- Information on Your Communication Preferences and Consumption
Data related to your subscriptions to our communications and details about acquired products and services.
Our commitment to our customers is rooted in our intention to analyze and comprehend various profiles, purchasing behaviors, and needs within our diverse customer base. This comprehensive understanding enables us to tailor our communications to provide you with useful and relevant information based on your individual profile and preferences. Consequently, we aim to continually enhance your experience as a customer while refining our products, services, and content to better align with your expectations. Furthermore, our personalization approach extends to the advertising and content we offer, ensuring that we provide you with information and offers that precisely match your specific interests.
- Information about Your Use of Our Websites or Applications
Information collected through web cookies, browsing preferences (language, province), navigation paths and history on our website or applications, IP address, device-related information, operating system, or browser details.
Our primary goal is to ensure the proper functioning of our website to guarantee a smooth and enjoyable browsing experience for you. To achieve this, we utilize tools that facilitate navigation by storing your language and province preferences. Additionally, we meticulously analyze browsing data, such as your journey on our site and your history, with the aim of customizing our content and offers to align with your specific interests and needs. This approach also allows us to assess the performance of our online advertising campaigns, delivering more relevant advertisements and optimizing your experience on our site.
- Information Regarding an Inquiry, Comment, or Complaint
Information you provide us concerning your inquiry, comment, or complaint.
Providing a response to your inquiry, comment, or complaint.
- Information Required When Submitting Your Application for a Position at Manoir Hovey
Your CV, containing the personal details you have provided.
To review and manage your application.
1.5 Access to Your Personal Information
The personal data we collect at Manoir Hovey is accessible only to members of our team who require it to fulfill their responsibilities. We are committed to ensuring the continuous confidentiality of this information, which is why our employees regularly undergo training and participate in awareness initiatives related to security and the protection of personal data.
2. USE OF COOKIES
At Manoir Hovey, we place significant importance on respecting your privacy. Our cookie usage policy is designed to provide you with detailed information regarding the use of cookies on our website. We also offer cookie customization options to assist you in making an informed decision.
2.1 Definition of a Cookie
Cookies are small files generated by your web browser and stored on the hard drive of your device, whether it be a computer or a mobile device, when you browse our site at Manoir Hovey. They play a crucial role in facilitating communication between your devices, computer servers, and potentially third-party systems. These cookies have the ability to collect information about your browsing behaviors, offering various benefits such as simplifying navigation by remembering your browser's preferred language.
2.2 Collection and Use of Cookie Information
At Manoir Hovey, we utilize cookies to enhance your online experience. These cookies assist us in gathering information about your use of our website, your browsing preferences, and your devices, all with the aim of personalizing your visit and granting you access to all of our content. Furthermore, through this data, we can gain a better understanding of your interests, allowing us to provide relevant content even on digital platforms external to Manoir Hovey.
It is important to note that the information collected through these cookies does not allow for your direct identification. The types of information gathered by cookies include your IP address (a unique number assigned to your computer when you are online), the type of browser and operating system you are using, your interactions with digital advertisements, the date and time of your visit, the pages you view, the duration of your visit on each page, your actions on these pages (such as scrolling and clicking), and finally, the source of your visit (through a search engine, online advertisement, social media, email, etc.).
2.3 Categories of Cookies
Manoir Hovey has categorized tracking tools based on their various functions on our website. These tools fall into three categories: functional cookies, performance cookies, and advertising cookies. Depending on the nature of each cookie, they may be managed either by our Manoir Hovey team or by external service providers, known as 'third parties.' It is possible that these third parties may change as our online activities evolve. To learn more about their privacy practices, we invite you to consult the list of these third parties below and visit their respective websites.
You always have control over your cookie preferences. However, it is important to note that if you choose to reject certain cookies, some features of our website may not be available, potentially limiting your online experience. For example, you may not have access to certain video content during your browsing. In addition to cookies, we also use invisible pixels. Pixels are tiny transparent images embedded on certain pages of our website or in our emails. They allow us to gather information about user navigation, particularly as part of our advertising campaigns. Unlike cookies, pixels are associated with third-party servers. Therefore, they do not enable us to target you with personalized advertising based on your website navigation or collect information directly related to your identity.
- Functional Cookies (Necessary)
Functional cookies are essential for the proper functioning of our websites, and as a result, it is impossible to disable them in our cookie management tool. These cookies have crucial roles, including: Providing content in the language of your choice. Maintaining a high level of security during your transactions. Facilitating queue management during reservations for stays, activities, and services. Ensuring smooth navigation by distributing the load on our servers, thereby guaranteeing optimal speed
- Performance Cookies
Performance cookies play a role in gathering information about how users navigate our websites. Specifically, these cookies assist us in: Analyzing the paths taken by users on our websites. Identifying and improving the most frequently visited pages. Assessing the current usage of our sites and considering potential enhancements.
Manoir Hovey's performance cookies are managed by the following third party:
Google Analytics: Reviewing navigation data on our sites to make necessary adjustments.
- Advertising Cookies
Advertising cookies are used to present you with personalized advertising offers and content based on your recent browsing activities on our websites. More specifically, these advertising cookies enable us to: Display relevant content in advertising spaces on external digital platforms. Evaluate and enhance the relevance of our advertising campaigns on various digital platforms.
The advertising cookies are managed by the following key third parties:
Meta: Display targeted advertising on Facebook and Instagram. Measure the performance of online advertising campaigns.
Google: Retain user preferences to deliver advertisements. Measure the performance of online advertising campaigns.
2.4. Managing Your Cookies
Manoir Hovey provides you with the opportunity to manage the cookies you accept while browsing our site.
3. DISCLOSURE OF PERSONAL INFORMATION
Manoir Hovey may potentially share your personal information with third parties, service providers, or partners as part of its operations and mission.
3.1 Communication to Suppliers and Partners of Manoir Hovey
We may share your personal information with service providers and partners. Certain types of communications require your prior consent. However, in accordance with the Act respecting access to documents held by public bodies and the protection of personal information, we may disclose certain personal information to our suppliers without your consent when it is necessary to fulfill a mission. These suppliers only use your personal information to provide services related to the purposes described in this policy.
For instance, Manoir Hovey may share your personal information with the following types of suppliers:
- Service providers for call and reservation processing.
- Service providers for payment processing.
- Service providers for the management of communications, emails, and cookies.
- Service providers to meet our marketing needs.
- Service providers for in-house activities.
- Providers for conducting satisfaction surveys and other studies.
- Information technology service and product providers.
- Cloud services, web hosting, and data processing.
- Legal services.
- Software providers for talent acquisition.
- Service providers for customer relationship management (handling complaints, feedback, or inquiries).
When we share your personal information with these suppliers, we ensure that the contracts include the necessary protection clauses to ensure the confidentiality of your personal information.
3.2 Communication to Authorities and Competent Organizations
In certain specific situations, we at Manoir Hovey may be required to share your personal information without your consent, including in the following cases:
- With regulatory authorities, ministries, or government agencies requesting such information under the powers granted to them by law or when such information is necessary for law enforcement purposes.
- With law enforcement agencies if this information is necessary for an ongoing investigation or if it is subject to a search warrant or disclosure order.
- To the extent provided or required by law, in accordance with the Act respecting access to documents held by public bodies and the protection of personal information.
3.3 Communications Outside of Quebec
Some of your personal information may be transferred or stored outside of Quebec by Manoir Hovey or by an entity to whom we entrust the collection, use, disclosure, or retention of such information. In such cases, we take measures to ensure that your personal information receives adequate protection, in accordance with generally recognized principles of personal information protection deemed reasonable under the circumstances.
4. Retention and Destruction of Personal Information
4.1 Protection des Informations Personnelles au Manoir Hovey
At Manoir Hovey, we take the confidentiality of your personal data very seriously. Your personal information is stored on secure servers primarily located in Canada. However, there may be occasions when we engage service providers based outside of the country.
We securely retain your personal data for as long as necessary to conduct our operations, fulfill our mission, and provide you with our services. The retention period is determined in accordance with the retention schedule approved by the Bibliothèque et Archives nationales du Québec. These timeframes are established to allow us to comply with legal or regulatory requirements and to defend ourselves in the event of litigation or claims.
4.2 Deletion of Personal Information
At Manoir Hovey, once personal information has reached the end of its utility, we are committed to securely destroying it or rendering it anonymous, following the current best practices.
5. Measures to Protect Personal Information
At Manoir Hovey, we take responsibility for preserving the confidentiality of your personal information. We implement rigorous security measures to ensure the protection of all data that we collect, use, share, store, and dispose of.
Manoir Hovey has implemented the following protection measures:
- Physical Protection Measures: Surveillance cameras, 24/7 front desk personnel, access cards for our offices and facilities, file cabinet locks, alarm system.
- Computer Security Measures: Securing all computer components (workstations, servers, network, etc.) following industry best practices, password protection on all workstations for access to any information, locally and remotely, multi-factor authentication, access management, monitoring, and control for the prevention and detection of suspicious activities.
- Employee-Related Protection Measures: Code of ethics and professional conduct, cybersecurity guide, mandatory training and awareness activities, incident management processes for privacy and security.
6. Request for Access and Correction of Your Personal Information
At Manoir Hovey, we invite you to contact our team responsible for document access and personal information protection at any time for any requests related to accessing information we hold or your personal data. You have the right to access the personal information we have collected about you and to request updates or corrections. To do so, please submit your request in writing to the individuals responsible for enforcing the Act respecting access to documents held by public bodies and the protection of personal information at Manoir Hovey, as follows:
Personal Data Protection Officer
Jason Stafford
Managing Director
Manoir Hovey
575 Rue Hovey, North Hatley
Québec, J0B 2C0, Canada
Our Personal Data Protection Officer is responsible for overseeing our actions concerning your personal information and ensuring that we comply with this policy as well as data protection laws. If you have any concerns or additional questions regarding how we manage our customers' personal information, or if you wish to submit an official request for access or modification, please contact Manoir Hovey's Personal Data Protection Officer.
7. Handling Complaints and Questions
At Manoir Hovey, we are committed to continuously improving the quality of our services, and we greatly value feedback and complaints from our customers. If you wish to file a complaint regarding the protection of your personal information, we invite you to contact us at the following email address:
If you have any questions regarding our policy or practices related to the processing of personal information, please do not hesitate to contact us via email or postal mail at the following address:
Manoir Hovey
575 Rue Hovey, North Hatley
Québec, J0B 2C0, Canada
8. Policy Modification
At Manoir Hovey, we reserve the right to modify our policy at any time, if necessary, to reflect significant changes in our internal and external environment. We are committed to informing you in advance of any important modifications. Changes will take effect from the updated date indicated below. We encourage you to regularly review our Policy to ensure that you have the most up-to-date version.
Last Policy Update: October 12, 2023.