Terms of use
These Terms of Use set out the conditions applicable to your access to and use of the Manoir Hovey website at manoirhovey.com, including its content, features and services (the “Website”).
The Website is operated by Manoir Hovey (“Manoir Hovey”, “we”, “us” or “our”), located at 575 Hovey Road, North Hatley, Quebec, J0B 2C0, Canada. By using the Website, you acknowledge these Terms of Use. Certain reservations, purchases and services may be subject to additional terms presented to you at the time of the applicable transaction.
1. Use of the Website
The Website is provided primarily to allow visitors to learn about Manoir Hovey, its accommodations, dining, spa, experiences and other services, and to access information and services related to reservations and stays.
You agree to use the Website lawfully and in a manner that does not interfere with its operation, security or accessibility, or with another person's use of the Website.
You may not knowingly:
use the Website for any unlawful or fraudulent purpose;
attempt to gain unauthorized access to the Website, its servers, systems or networks;
introduce viruses, malicious code or other harmful technologies;
interfere with or disrupt the operation or security of the Website;
use automated systems to access, scrape, extract or reproduce Website content in a manner that places an unreasonable burden on our systems or violates applicable law; or
use the Website or its content in a manner that infringes the rights of Manoir Hovey or any third party.
We may take reasonable measures to protect the security, integrity and proper operation of the Website.
2. Reservations, Purchases and Other Services
Certain features of the Website may allow you to make a reservation, purchase a gift card, request a service or otherwise enter into a transaction with Manoir Hovey.
Additional terms, policies, rates, restrictions or cancellation conditions may apply to a particular reservation, package, promotion, gift card, service or transaction. Where applicable, those conditions will be presented or made available to you in connection with the relevant transaction.
You are responsible for reviewing the applicable terms and information before completing a transaction.
If there is a conflict between these Terms of Use and specific terms expressly applicable to a reservation, purchase or other transaction, the specific terms applicable to that transaction will govern to the extent of the conflict, subject always to applicable law.
Nothing in these Terms limits any right or remedy available to a consumer under applicable law.
3. Accuracy of Website Information
Manoir Hovey makes reasonable efforts to ensure that information presented on the Website is accurate and current.
However, information concerning accommodations, amenities, menus, spa treatments, experiences, packages, rates, availability, schedules and other services may change from time to time.
Photographs and other visual content are intended to provide a fair representation of Manoir Hovey and its services. Individual rooms, views, furnishings, seasonal conditions, landscaping, menu presentations and other details may vary.
If an error or discrepancy affects a reservation or transaction, Manoir Hovey will address the matter in accordance with applicable law.
4. Intellectual Property
Unless otherwise indicated, the Website and the content made available through it, including text, photographs, images, graphics, logos, designs, videos, audio, trademarks and other materials, are owned by or licensed to Manoir Hovey and are protected by applicable intellectual property laws.
You may access and use the Website for your personal and lawful purposes.
Except as permitted by law or with our prior written authorization, you may not reproduce, republish, distribute, modify, sell, commercially exploit or create derivative works from Website content.
Nothing in these Terms grants you ownership of, or any licence to use, Manoir Hovey's trademarks, trade names, logos or other proprietary identifiers except as expressly authorized.
5. Third-Party Websites and Services
The Website may contain links to, integrations with or services provided by third parties, including reservation platforms, payment providers, maps, social media platforms and other service providers.
Third-party websites and services are governed by their own terms and privacy practices. Manoir Hovey does not control those third parties and is not responsible for their websites, systems, content or practices.
The inclusion of a link or integration does not necessarily constitute an endorsement by Manoir Hovey.
We encourage you to review the applicable terms and privacy policies before using a third-party website or service.
6. Availability and Operation of the Website
We make reasonable efforts to maintain the availability and security of the Website. However, we cannot guarantee that the Website will always be available, uninterrupted or free from technical errors.
Access may occasionally be interrupted or restricted for maintenance, updates, security measures, technical issues or circumstances beyond our reasonable control.
Manoir Hovey may modify, update, suspend or discontinue features or content of the Website where reasonably necessary, subject to any obligations imposed by applicable law.
7. Limitation of Liability
To the extent permitted by applicable law, Manoir Hovey is not responsible for damages resulting solely from circumstances beyond its reasonable control or from the misuse of the Website by a user.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, nothing in these Terms limits any right or remedy available under the Consumer Protection Act (Quebec), the Civil Code of Québec, or any other applicable consumer protection legislation.
8. Privacy and Personal Information
Your privacy is important to us.
The collection, use, disclosure, retention and protection of personal information in connection with the Website are governed by our Privacy Policy, which should be read together with these Terms of Use.
Where required by law, Manoir Hovey will obtain appropriate consent before collecting, using or disclosing personal information.
For more information about our privacy practices, please consult our Privacy Policy.
9. Changes to These Terms
We may update these Terms of Use from time to time to reflect changes to the Website, our practices, our services or applicable legal requirements.
The updated version will be published on the Website together with its date of revision.
Any modification will apply prospectively and in accordance with applicable law. Where applicable law requires notice, consent or another procedure before a modification becomes effective, Manoir Hovey will comply with those requirements.
Your rights arising from a transaction completed before a modification will not be adversely affected by a subsequent change to these Terms where prohibited by law.
10. Governing Law
These Terms of Use and your use of the Website are governed by the laws applicable in the Province of Quebec and the federal laws of Canada applicable therein.
Nothing in these Terms restricts a consumer from exercising any right relating to jurisdiction, venue or dispute resolution that cannot lawfully be waived or restricted under applicable law.
11. Accessibility
Manoir Hovey is committed to providing an accessible and welcoming digital experience.
If you experience difficulty accessing content or using a feature of the Website, please contact us so that we can assist you:
Email:
We welcome feedback regarding the accessibility of our Website and will make reasonable efforts to address accessibility concerns.
12. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent necessary to comply with applicable law.
The remaining provisions will continue to apply to the extent permitted by law.
13. Entire Agreement
These Terms of Use, together with any policies or additional terms expressly applicable to a particular Website service or transaction, constitute the agreement between you and Manoir Hovey concerning your use of the Website.
Nothing in this section limits rights or obligations that cannot be excluded or modified under applicable law.
14. Contact Us
If you have questions regarding these Terms of Use or the Website, please contact:
Manoir Hovey
575 Hovey Road
North Hatley, Quebec J0B 2C0
Canada
Email:
Telephone: +1 800 661-2421